If you've ever dug through your inbox looking for your policy while an officer waits by your window, this fixes that. Every Timi policy — auto, moto, RC USA northbound or tourist southbound — can live on your iPhone's lock screen, ready in one tap.
- Open the policy email on your iPhone, not on a computer.
- Use Mail or Gmail directly on the phone.
- Make sure the PDF attachment loaded — it's still your real policy.
Three taps, that's it
1. Open the email Timi sent you when your policy was issued. It has the PDF attached.
2. Tap the official "Add to Apple Wallet" button inside that email.
3. Review the preview and tap "Add." Done — Timi builds the pass with your policy's data, so there's nothing to type.
What shows on the front
📄 Policy number
The same number on your PDF, visible at a glance.
⏰ VENCE
The exact date and hour your coverage ends.
🚗 Vehicle & plates
So whoever checks it matches it to the car in seconds.
📱 QR + claims line
The 24/7 claims number is printed and readable, but iOS won't let you tap it from the front.
To actually dial the claims number with one tap, flip the pass first — the back is built for that.
Flip it: the back has everything else
Tap the small ⋯ on the pass to turn it over. That's where the pass stops being just a display and becomes usable.
| Front | Back |
|---|---|
| Policy number, VENCE date, vehicle, plates, QR | Tappable claims number (24/7) |
| Claims phone printed, not tappable | Tappable towing/roadside assistance number |
| — | Full coverage start and end, with hours |
| — | Link to open the complete PDF policy |
Both claims lines work from any phone, anywhere: Northbound +1 866 223 5677, Southbound +52 81 8864 9322.
When it shows up (and disappears)
The pass only surfaces on your lock screen starting the exact day your coverage begins, and it expires at the real hour your policy ends — not a rounded-off date.
Southbound? It's in English
If you're driving into Mexico with US or Canadian plates, your tourist policy pass comes in English, matching the rest of that coverage.
How to actually use it
- Show it to a police officer or adjuster without opening your email.
- It works with no signal — the data is stored on the phone.
- Still carry the downloaded PDF: the pass is a practical copy, the PDF is your policy.
- Use the QR for anyone who wants to scan instead of read.
Don't see the "Add to Wallet" button?
Two likely reasons: you opened the email on a computer instead of the iPhone, or the email got clipped. Open it on the phone, or ask Timi's chat to resend your policy.
Switched to a new iPhone?
The pass doesn't transfer automatically. Open that same original policy email on the new phone and repeat the three taps.
Using Android?
There's no Google Wallet version right now — just save the PDF to your phone's files or downloads. It's the same policy, just without the lock-screen pass.
The pass doesn't renew or charge anything — it only displays your policy. Renewals and payments still go through Timi's chat, and iOS doesn't "read" or update the PDF on its own.
Whether you're covering a car in Mexico, crossing with RC USA, or driving south on foreign plates, the steps are identical because the pass is built the same way for every product. If you're comparing coverage before buying, Timi's chat quotes and issues policies in minutes.